Effective Date: January 1, 2025

Last Updated: March 15, 2026

1. Introduction

Ash & Neon Pink ("Company," "we," "our," or "us") is committed to protecting the privacy of all individuals who interact with our platform, including gamers, streamers, tournament participants, event attendees, and website visitors (collectively, "Users," "you," or "your"). This Privacy Policy explains in comprehensive detail how we collect, use, disclose, store, and safeguard your personal information when you access or use our website, mobile applications, streaming services, tournament platforms, and all related services (collectively, the "Services").

By accessing or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Privacy Policy. If you do not agree with any portion of this policy, you must immediately discontinue use of all Services and refrain from providing any personal information to us.

2. Information We Collect

We collect several categories of information to provide, maintain, and improve our Services:

• Account Information: When you register, we collect your username, display name, email address, password (securely hashed), date of birth (for age verification), and optionally your phone number for two-factor authentication.
• Profile Data: Information you voluntarily provide such as profile pictures, bio descriptions, gaming preferences, social media handles, streaming platform links, and tournament history.
• Payment Information: For paid tournaments and premium subscriptions, we collect billing details including credit/debit card numbers, billing addresses, and transaction records. All payment processing is handled through PCI-DSS compliant third-party processors.
• Technical Data: IP addresses, browser type and version, operating system, device identifiers, screen resolution, and time zone settings are automatically collected when you access our Services.
• Usage Data: Pages visited, features used, tournament participation records, streaming watch time, chat interactions, click patterns, and session duration are logged to improve user experience.
• Gameplay Data: For tournament integrity, we may collect in-game statistics, match results, replay data, and anti-cheat telemetry where applicable.
• Communication Data: Records of correspondence when you contact our support team, including chat logs, email threads, and support ticket contents.

3. How We Use Your Information

Your information is utilized for the following legitimate business purposes:

• To create, manage, and authenticate your user account.
• To facilitate tournament registration, matchmaking, and prize distribution.
• To process payments and maintain accurate financial records.
• To deliver personalized content recommendations and curated gaming experiences.
• To communicate important service updates, security alerts, and promotional offers (with opt-out capability).
• To detect, investigate, and prevent fraudulent activity, cheating, and Terms of Service violations.
• To analyze aggregated usage trends and improve our platform's performance and features.
• To comply with legal obligations, enforce our policies, and respond to lawful government requests.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share data in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, cloud hosting, email delivery, analytics, and customer support, bound by strict confidentiality agreements.
• Tournament Partners: Co-sponsored tournaments may require sharing basic profile information with partner organizations, disclosed at the time of registration.
• Legal Compliance: When required by valid legal process, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, user data may be transferred as a business asset.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Account data is kept for the duration of account activity plus a period of 24 months following account closure to allow for reactivation requests and to comply with legal record-keeping obligations. Payment records are retained for a minimum of 7 years per financial regulations. Anonymized and aggregated data may be retained indefinitely for analytical purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access and obtain a copy of your data.
• The right to rectify inaccurate or incomplete information.
• The right to request deletion of your data ("right to be forgotten").
• The right to restrict or object to certain processing activities.
• The right to data portability in a structured, machine-readable format.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact our Data Protection Officer at the email provided in the Contact section below. We will respond to all verified requests within 30 calendar days.

7. Cookies and Tracking Technologies

Our Services use cookies, web beacons, and similar tracking technologies to enhance functionality, analyze usage patterns, and deliver targeted advertising. Essential cookies are required for core platform operation. Analytics cookies help us understand user behavior. Marketing cookies enable personalized promotions. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair platform functionality.

8. Children's Privacy

Our Services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data without verifiable parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure data protection during international transfers.

10. Security Measures

We employ industry-standard technical and organizational measures including TLS encryption for data in transit, AES-256 encryption for data at rest, regular penetration testing, intrusion detection systems, and strict access controls to protect your information from unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email notification and/or prominent notice on our platform at least 30 days before the effective date. Continued use of Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or to exercise your data rights, please contact us through the Contact section of this website or email our Data Protection team directly. We are committed to resolving all privacy-related inquiries promptly and transparently.

Last Updated: March 15, 2026

1. General Disclaimer

The information, services, and materials provided on the Ash & Neon Pink website and platform (collectively, the "Services") are provided strictly on an "as is" and "as available" basis without any representations or warranties of any kind, either express or implied. Ash & Neon Pink, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors (collectively, "Affiliated Parties") expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing, usage, or trade practice, to the fullest extent permitted by applicable law.

2. No Professional Advice

All content provided through our Services, including but not limited to gaming strategies, tournament advice, streaming tips, event information, community discussions, and any other materials, is for informational and entertainment purposes only. Nothing contained in the Services constitutes professional gaming, financial, legal, or any other type of professional advice. Users should not rely solely on information obtained through our platform for making critical decisions. Always seek the guidance of qualified professionals with any questions regarding specific situations.

3. Gaming and Entertainment Risks

Participation in tournaments, competitive gaming events, and streaming activities involves inherent risks including but not limited to financial risk (tournament entry fees, equipment costs), emotional stress, time investment, and potential disputes with other participants. Users acknowledge and accept all such risks voluntarily. Ash & Neon Pink is not responsible for any losses, damages, or adverse outcomes resulting from participation in platform activities. Prize distributions are subject to applicable tax laws and users are solely responsible for reporting and paying any taxes associated with winnings.

4. Third-Party Content and Links

Our Services may contain links to third-party websites, advertisements, streaming platforms, game publisher portals, payment processors, and other external resources that are not owned or controlled by Ash & Neon Pink. We have no control over, and assume no responsibility for, the content, privacy policies, security practices, or business operations of any third-party sites or services. The inclusion of any link does not imply endorsement by Ash & Neon Pink. Users access third-party resources at their own risk and should review the applicable terms and policies of each third party before engaging with them.

5. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Ash & Neon Pink or any Affiliated Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, revenue, goodwill, use, data, or other intangible losses, arising out of or in connection with: (a) the use or inability to use the Services; (b) any conduct or content of any third party on the Services; (c) unauthorized access, use, or alteration of user transmissions or content; (d) technical malfunctions, interruptions, or errors; or (e) any bugs, viruses, trojan horses, or other harmful code that may be transmitted to or through the Services. This limitation applies regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, even if Ash & Neon Pink has been advised of the possibility of such damages.

In jurisdictions that do not permit the exclusion or limitation of certain damages, the above limitations shall apply to the maximum extent permitted by law. In no event shall the aggregate liability of Ash & Neon Pink and Affiliated Parties exceed the greater of: (a) the amount paid by the user to Ash & Neon Pink during the twelve (12) months preceding the event giving rise to liability; or (b) one hundred United States dollars ($100.00 USD).

6. Tournament and Competition Rules

All tournaments, competitions, and events organized through our platform are governed by specific rules, terms, and conditions published for each individual event. Users are responsible for reading, understanding, and complying with all applicable event rules. Ash & Neon Pink reserves the right to modify tournament rules, disqualify participants for rule violations (including but not limited to cheating, collusion, toxicity, and harassment), and cancel or reschedule events at its sole discretion without liability. All decisions by tournament administrators and event officials are final.

7. Streaming and Content Disclaimer

Content streamed through our platform may include mature themes, strong language, and intense competitive scenarios. Viewer discretion is advised. Streamers are solely responsible for the content they broadcast and must comply with our Community Guidelines and Terms of Service. Ash & Neon Pink does not pre-screen, monitor, or endorse user-generated content and shall not be held liable for any content posted by users. We reserve the right to remove content and suspend or terminate accounts that violate our policies at any time without prior notice.

8. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted, secure, or error-free operation of the Services. Scheduled maintenance, unforeseen technical issues, force majeure events, and other circumstances may result in temporary service disruptions. Ash & Neon Pink reserves the right to modify, suspend, or discontinue any aspect of the Services, temporarily or permanently, with or without notice. We shall not be liable for any losses arising from such modifications or discontinuations.

9. Intellectual Property

All trademarks, service marks, logos, trade names, game titles, and copyrighted materials referenced on our platform are the property of their respective owners. References to third-party games, products, or services do not constitute or imply endorsement, sponsorship, or recommendation by those third parties unless explicitly stated. Users retain all rights to their original content but grant Ash & Neon Pink a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content in connection with operating and promoting the Services.

10. Indemnification

Users agree to indemnify, defend, and hold harmless Ash & Neon Pink and all Affiliated Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) the user's access to or use of the Services; (b) the user's violation of any terms, policies, or rules; (c) the user's violation of any third-party rights, including intellectual property or privacy rights; or (d) any content submitted, posted, or transmitted by the user through the Services.

11. Governing Law and Dispute Resolution

This Disclaimer and all matters relating to the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to the Services or this Disclaimer shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved informally within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware. Users waive any right to participate in class action lawsuits or class-wide arbitration.

12. Severability

If any provision of this Disclaimer is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to reflect the parties' original intention as closely as possible while remaining enforceable, and the remaining provisions shall continue in full force and effect. The failure of Ash & Neon Pink to enforce any right or provision in this Disclaimer shall not constitute a waiver of such right or provision.

13. Updates to Disclaimer

We reserve the right to modify this Disclaimer at any time without prior notice. Changes will be effective immediately upon posting to the website. Users are encouraged to review this Disclaimer periodically. Continued use of the Services after any modifications constitutes acceptance of the updated terms.